Refunds and cancelling

Last changed 16 September 2026.

The free days

Every plan starts with three days free. Cancel within them and you are never charged.

Cancelling

Cancel any time from the Account pane in Drift, which opens Stripe's own page for your subscription. Cancelling stops the next charge. The time you have already paid for stays yours until it runs out, and Drift keeps working until then.

Refunds

If a charge was made in error, or Drift did not work with your Mac and iPhone and we could not fix it, ask within fourteen days of the charge and we refund it in full. Refunds go back to the card that paid, through Stripe, and take a few days to appear.

Apps that ignore a simulated location

Drift sets the location the iPhone reports. Whether a particular app uses it is that app's own decision, and Drift does nothing to hide from an app that checks. A refund is not owed because one app declined to follow, but if that is the only thing you needed Drift for, ask within the fourteen days and we will look at it.

Questions about any of this: the address in Drift under Help.